Frequently Asked Questions (FAQ) Why are you retiring the old MedHelper app? The legacy MedHelper app was built on an older technology that could not be upgraded or maintained. To offer our users a better experience, we have released a new application. Will I need to create a new account? Yes, you will need to create a new account to use our new app. Will the data from my old MedHelper app be available in the new app? No, the data from your old MedHelper will not be available in the new app. Once you have downloaded the new app and created an account you will need to enter your medications and other activities in the Care Plan. How will my data be protected? Protecting your data is our top priority. The availability, confidentiality, and integrity of your data are of utmost importance to you and to MedHelper. We use multiple safeguards to protect this information and are constantly monitoring and improving our products and services. Additionally, we will never share any of your personal information on an individual basis. MedHelper hosts its applications and your data with Amazon Web Services (AWS), an industry leader providing a highly scalable, secure cloud computing platform.